The IKEA Frustration

So. On May 22nd we moved most of our stuff to the new apartment with the help of some friends and a truck. 3 days later the kitchen arrived — minus the counter top.
Ever since, we've been unpacking boxes (veeerrry slowly) and waiting for said counter top. Well, the projected delivery date came and passed and no counter top was delivered. So I called the good people at IKEA. And they said that they had delivered it to the dispatch company and that this subcontractor in turn would call me, in order to inform me of the delivery date. That was last Wednesday. Nobody called me. So I swung by IKEA today to ask them what had gone wrong and that I really really want my counter top. Sadly, the customer service people were able to tell me neither when I would get the counter top, nor the name of the dispatch company. What I found most frustrating was that no-one at IKEA had thought to inform me of anything... instead, I had to phone them and go to their store to find out that they had no idea where my counter top is or when I might receive it. Their excuse was that they had recently re-organized the dispatch of their wares and now a central office is responsible for organizing it. Unfortunately, two calls to this central office by the friendly people at customer services yielded no useful answers beyond an assurance that I would be contacted to finalize a delivery date. We shall see how soon I get that phone call. I dearly hope I do not have to wait another week. That would be most vexing.